These Terms of Service (“Terms”) govern your access to and use of the websites, booking pages, services, products, and related content (collectively, the “Services”) operated by Rennick & Rennick LLC (“Company,” “we,” “us,” or “our”). Our Services include offerings associated with Benninghofen House and other current or future properties and experiences we operate (including but not limited to retreats, yoga classes, events, and our shop of handmade goods made by independent makers).

By using the Services, booking accommodations, registering for retreats/events/classes, purchasing products, or otherwise transacting with us, you agree to these Terms. If you do not agree, do not use the Services.

1) Who We Are

The Services are operated by Rennick & Rennick LLC, an Ohio limited liability company, United States.

2) Eligibility

You must be at least 18 years old to book accommodations, register for retreats/events, or purchase products online through the Services. By using the Services, you represent you have legal capacity to enter into these Terms.

3) Our Services

We may offer, at various times:

• Accommodations (short-term stays, lodging, and related hospitality services)
• Retreats (including wellness, yoga, creative, or themed retreats)
• Yoga classes (drop-in classes, packs, private sessions, or related offerings)
• Events & weddings (including venue use and related packages)
• The Shop (handmade pieces made by independent makers and sold by us on consignment, online and in the house foyer, plus custom pieces made to order by those makers; see Section 9)

We do not currently sell gift cards.

We may change, suspend, or discontinue any part of the Services at any time.

4) Bookings, Registration, and Confirmation

4.1 Booking/Registration Confirmation. A booking or registration is not confirmed until:

(1) we accept it, and (2) any required payment is successfully processed, and (3) you receive written confirmation (email or on-screen confirmation).

4.2 Accuracy. You agree to provide current, accurate information (name, contact info, payment details, attendee names, etc.). You are responsible for reviewing your confirmation details.

4.3 Right to Refuse. We may refuse, cancel, or terminate a booking/registration where permitted by law, including for suspected fraud, policy violations, safety concerns, or inability to meet requirements (e.g., occupancy limits).

5) House Rules, Property Policies, and Guest Conduct (Accommodations & On-Site Use)

5.1 House Rules & Policies. Stays and on-site participation are subject to any posted or provided House Rules, safety guidance, parking instructions, quiet hours, and use restrictions. House Rules are incorporated into these Terms by reference.

5.2 Occupancy & Visitors. You must comply with stated occupancy limits. Unauthorized guests, parties, events, or commercial use may result in cancellation without refund and/or additional charges.

5.3 Respect for Property & Neighbors. You agree not to damage the property, remove items, smoke where prohibited, create excessive noise, or engage in illegal or unsafe conduct.

5.4 Historic Property Reality Clause. Some spaces may have steep stairs, uneven floors, older fixtures, and other features common to historic buildings. You agree to use the premises with appropriate caution.

6) Retreats, Yoga, and Activity Risks

6.1 Assumption of Risk. Participation in activities (including yoga, movement, workshops, use of stairs, outdoor areas, water features, fire features, cooking experiences, and similar) involves inherent risks. You voluntarily assume those risks, including potential personal injury, illness, allergic reactions, or property loss, except to the extent caused by our gross negligence or willful misconduct.

6.2 Not Medical Advice. Wellness-related content is for general informational purposes and is not medical advice. You are responsible for consulting qualified professionals for medical guidance and for knowing your own limitations.

6.3 Separate Waivers. Certain retreats/events/classes may require signing a separate waiver/release. If required, it will be presented during registration or check-in and will be incorporated into your agreement with us.

7) Payments, Deposits, Holds, and Taxes

7.1 Payment Processing. We may use third-party processors (e.g., Stripe). By paying, you agree to the processor’s terms and authorize charges to your payment method.

7.2 Deposits & Incidentals. We may require deposits, security holds, or incidental authorizations. You authorize us to charge for damages, missing items, excessive cleaning, policy violations, unauthorized guests, or other costs attributable to your booking or participation, to the extent permitted by law.

7.3 Taxes. Prices may exclude applicable taxes unless stated otherwise. You are responsible for applicable taxes. For shop purchases, any sales tax we charge is shown at checkout before you pay (see Section 9.5).

8) Cancellations, Changes, Refunds, and Credits

For accommodations, retreats, yoga classes, and events, your cancellation/change/refund rights are governed by the Cancellation & Refund Policy attached as Section 17 below, together with any terms written into your booking or registration confirmation for that specific transaction. For shop purchases, returns and refunds are governed by our Shop Returns Policy and, for custom commissions, by Section 9.8. Section 17 does not apply to shop purchases.

Order of Precedence: If there is a conflict, the following controls in this order:

1. Terms written into the confirmation or private page for your specific transaction (if any), such as a custom commission quote
2. The Cancellation & Refund Policy in Section 17 (stays, retreats, yoga, events) or the Shop Returns Policy (shop purchases)
3. These Terms

9) The Shop

This section applies to pieces bought from our shop, online at benninghofenhouse.com/shop or in person in the house foyer, and to custom commissions.

9.1 Independent Makers; Consignment. Pieces in the shop are made by independent makers, not by us. Each maker is an independent business and is not our employee or partner. We sell their pieces on consignment: the maker owns a piece until it is sold, and we sell it as the maker's agent and keep a commission. Each piece page names its maker. When you buy a piece, you pay us, and we are the business you deal with for payment, tax, receipts, questions, and returns.

9.2 Descriptions and Photos. Makers write the descriptions and take the photos of their own pieces. We sometimes help write a description, including with AI-assisted drafting tools, and the maker approves it before it is published. Handmade pieces vary: sizes, colors, and finishes can differ slightly from the photos, and small irregularities are part of handmade work, not defects. If a piece arrives materially different from its description or photos, the Shop Returns Policy applies.

9.3 Prices and Availability. The maker sets the price of each piece. The price shown on the piece page is the price of the piece, not including shipping and tax, which are shown at checkout (Sections 9.4 and 9.5). Most pieces are one of a kind or made in very small numbers. When you start checkout, the piece is held for you for a limited time while you pay; if you do not finish paying in that time, the hold ends and the piece goes back on sale. If a piece sells to someone else before your payment completes, or a listing contains an obvious error (for example, a wrong price), we may cancel your order and refund what you paid in full.

9.4 Shipping, Pickup, and Delivery. Each maker sets their own shipping options and rates, and some pieces are available for pickup only. The shipping options for a piece, and their cost, are shown at checkout before you pay. Shipped pieces are usually packed and shipped by the maker (occasionally by us), to addresses in the United States only. Pickup is at the house (807 Dayton St, Hamilton, OH 45011). Delivery timelines are estimates. Risk of loss passes to you when the carrier delivers the piece to the shipping address, or when you collect it. A parcel that never arrives is covered by the Shop Returns Policy. If tracking shows a parcel as delivered but you cannot find it, tell us within 7 days: we will help you with a claim to the carrier, and we may, at our discretion, refund or replace the piece.

9.5 Sales Tax. We currently collect sales tax only on shop orders shipped to an Ohio address, collected at the house, or bought in the foyer, at the rate shown at checkout. We do not currently collect sales tax on pieces shipped to other states; if you live in another state, you may owe use tax to your state on your purchase. Every amount you pay (piece, shipping, and any tax) is shown before you pay.

9.6 Returns. All shop sales, online and in the foyer, are governed by our Shop Returns Policy. In short: handmade pieces are final sale, except a piece that arrives damaged (reported within 7 days) or is not as described (reported within 30 days), with a photo. Before you pay online, our checkout page (and, for a commission, your private commission page) shows a notice above the pay button that placing the order means you agree to these Terms and the Shop Returns Policy, and each piece page states that handmade pieces are final sale except when damaged or not as described.

9.7 Order Questions. You can ask about an order by replying to your receipt email or, where available, from the order in your account. Questions about an online order may be passed to the maker through a message thread that we operate and can read; we and the maker see your messages, and the maker sees you labelled as "Buyer". Order messages are user content under Section 13. Do not use them to share your own or anyone else's phone number, email address, or other contact details, or to arrange a sale outside the shop. We may hide any message that does so. Makers are not allowed to contact buyers outside our channels.

9.8 Custom Commissions. You may ask a maker to make a custom piece. Custom commissions have their own terms, shown on your private commission page before you pay anything, and summarized here:

• Quote. The maker sends a quote with a price, a deposit (25% to 100% of the price), an estimated time to finish, and how the piece will be delivered. Nothing is owed until you accept a quote and pay the deposit. Your deposit receipt email shows the deposit, the balance, and the cancellation terms.
• 48 hours to change your mind. You may cancel within 48 hours of paying the deposit for a full refund of everything you paid. To do this, within the 48 hours, use "Cancel this request" on your private commission page, or email us at info@benninghofenhouse.com.
• After 48 hours. The maker is making your piece. If you cancel after 48 hours, the deposit is not refunded, except as set out in the next point.
• If the piece is late. Your piece should be shipped or ready to collect by the end of the estimated time in the quote you accepted, and never later than 8 weeks after your deposit unless your quote stated a longer time. If it will be later than that, we will tell you, give you a new estimated date, and you may cancel instead for a full refund of everything you paid.
• If the maker cannot finish the piece, you are refunded everything you paid.
• The balance. When the maker finishes, you pay the balance (plus shipping and tax, where they apply) on the same private page. If it is not paid, we will remind you twice, about 7 and 14 days after the maker finishes. If it is still unpaid 30 days after the maker finished, we may close the commission and keep the deposit, and the piece stays the maker's.
• Full-price deposits. Where the deposit is the full price and includes shipping, and the piece is never shipped, the shipping and the tax on it are refunded.
• Damage. A finished commission that arrives damaged is covered by the Shop Returns Policy.

9.9 Our Right to Hold or Remove Listings. We may decline, pause, hide, or remove any listing or maker from the shop at any time, including while we check a listing or a maker's standing. Removing a listing does not affect an order already paid, which will be fulfilled or refunded.

9.10 Products We Sell Ourselves. Any products we make or sell ourselves (rather than on consignment) follow the terms shown when you buy them, and otherwise these Terms. Sections 9.1 and 9.8 do not apply to them.

10) Promotions, Discounts, and Credits

Promotions may have additional terms (expiration dates, usage limits, exclusions). We may modify or end promotions at any time, but a change does not affect a promotion already applied to a booking or order. Credits (for example, retreat or class credits) generally have no cash value and may be non-transferable unless we explicitly state otherwise.

11) Website Use, Accounts, and Acceptable Use

You agree not to:

• interfere with the Services (hacking, scraping, probing, malware, denial-of-service)
• attempt unauthorized access to systems or data
• use the Services for unlawful, fraudulent, abusive, or harassing purposes
• reverse engineer or misuse the Services

We may suspend or terminate access for violations.

12) Intellectual Property

All site content (text, photos, branding, logos, design elements, and software) is owned by us or licensed to us and protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without written permission, except for normal web sharing of public pages without modification.

13) User Content (Reviews, Messages, Photos)

If you submit content (reviews, testimonials, messages, including shop order and custom commission messages, photos), you grant us a non-exclusive, worldwide, royalty-free license to use it to operate and promote the Services, subject to applicable privacy laws. You represent you have the rights to submit it and that it does not violate third-party rights. Messages about a shop order or custom commission are shared with the maker of the piece and with us so we can answer you; see Section 9.7 for what they must not contain.

14) Third-Party Services and Links

We may link to or integrate with third parties (payment processors, booking platforms, maps, email providers, social media). We do not control those services and are not responsible for their content or practices. Your use is subject to their terms.

15) Disclaimers

THE SERVICES, PROPERTIES, CONTENT, AND ALL OFFERINGS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not guarantee uninterrupted access, error-free operation, or that content will always be complete or current.

This Section does not apply to pieces bought in our shop. For shop goods we do not disclaim the implied warranties (such as merchantability) that the law gives buyers of consumer goods, and nothing in this Section limits the Shop Returns Policy or any warranty that cannot be disclaimed for consumer goods.

16) Limitation of Liability; Indemnification

16.1 Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE COMPANY BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, OR LOSS OF DATA, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES OR ANY BOOKING, EVENT, OR PURCHASE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE GREATER OF:

• (A) THE AMOUNT YOU PAID TO US FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM IN THE 3 MONTHS BEFORE THE EVENT, OR
• (B) $100.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

16.2 Indemnification. You agree to indemnify and hold harmless the Company and its owners, employees, contractors, and affiliates from claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of your use of the Services, your violation of these Terms, or your violation of any law or third-party rights.

17) Cancellation & Refund Policy (Incorporated into These Terms)

We understand plans change. This Cancellation & Refund Policy explains how cancellations, changes, credits, and refunds work for accommodations, retreats, yoga classes, and events hosted by Rennick & Rennick LLC (Benninghofen House and related properties/offerings). By booking or registering, you agree to the terms below. Shop purchases are not covered by this Section; see the Shop Returns Policy and Section 9.8.

17.1 General Notes (Applies to All Categories)

• How to cancel/modify: Contact us as soon as possible at info@benninghofenhouse.com.
• Refund timing: Approved refunds are processed to the original payment method within 7–10 business days. Processing times may vary depending on your bank/card issuer.
• Fees & non-refundable charges: Administrative fees (if any) are non-refundable. Transaction fees charged by payment processors may not be recoverable in some cases.
• No-shows: If you do not arrive or do not attend as scheduled, it is treated as a cancellation and the applicable refund policy applies.

17.2 Accommodations (Short-Term Stays)

Full Refund (5+ days before check-in)

Cancel at least 5 days before check-in to receive a full refund.

Partial Refund (within 5 days of check-in)

If you cancel within 5 days of check-in, after check-in, or during your stay:

• You will be charged for one (1) additional night, and
• You will receive a 50% refund of all remaining unused nights (the “unspent nights”).

Definitions:

• Check-in time/date is the time/date shown in your booking confirmation.
• Unspent nights are the nights remaining after the effective cancellation date (the date we confirm your cancellation, or your departure date—whichever is earlier).

17.3 Retreats

• There is a $250 non-refundable booking fee for all retreats, which can be used toward a future retreat within 1 year if you need to cancel.
• Cancelled at least 30 days before the retreat start date: Full refund, minus the booking fee.
• Cancelled within 30 days of the retreat start date: If you have already paid 100% of the retreat cost, you can rebook into a future retreat (within 1 year) for a 50% rebooking fee — we will apply your payment for the retreat you are cancelling to the future retreat and charge 50% of the future retreat's cost when you book.
• We reserve the right to cancel a registration for any registrant on a payment plan who is more than 5 days in arrears on payment installments.

17.4 Yoga Classes

Classes must be cancelled at least 12 hours before class start time to receive a class credit back to your account.

Class Packs

Non-refundable. Class pack credits expire 1 year after purchase.

17.5 Events & Weddings

Event and wedding cancellations are handled case-by-case due to the complexity of scheduling, staffing, and vendor coordination.

• Deposits are generally non-refundable.
• Deposits may be applied to a rescheduled date, subject to availability and our written confirmation.
• Depending on timing and vendor commitments, additional amounts paid may be partially refundable, converted to credit, or forfeited.

Please contact us as soon as possible so we can review your situation and propose options.

17.6 Force Majeure (Circumstances Beyond Our Control)

If circumstances outside our control materially affect the ability to provide the booked service (e.g., natural disasters, utility outages, government orders, emergency property damage, or other events making the property unusable or the event impracticable), we will work with you in good faith to provide one or more of the following, as appropriate:

• Rescheduling, and/or
• Credit, and/or
• Refund, in whole or in part.

The specific remedy depends on the nature of the event, timing, and any non-recoverable costs already incurred.

18) Governing Law; Venue

These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law rules. Any dispute arising out of or relating to these Terms or the Services will be brought in the state or federal courts located in Butler County, Ohio, and you consent to personal jurisdiction and venue there.

19) Changes to These Terms

We may update these Terms from time to time. These Terms take effect on the “Last updated” date shown on this page, which is the date of the most recent revision. Using the Services after a change means you accept the updated Terms for what you do from then on. A change does not apply to an order, booking, registration, or custom commission already placed before it took effect; that transaction stays under the Terms in force when you placed it.

20) Contact

Questions about these Terms:

• Email: info@benninghofenhouse.com
• Company: Rennick & Rennick LLC
• Mailing Address: 807 Dayton St, Hamilton, OH 45011